(two) You Totally Can't get in touch using a supervisor or an installer for questions on the actual work and there is only much the sales man or woman can respond to concerning the installation portion.
showed them the area with the piece for household furniture. All over again, talked among by themselves and was then asked if they were being putting in the carpet within the home furnishings. Truly?! No, I mentioned. I had been instructed you'd shift the furniture. Once more, talk communicate converse. Not realizing what was taking place. They then confirmed me the carpet and questioned which carpet went into which space. I explained to them. They requested for payment (You need to fork out ahead of they set up) I then reconfirmed about the tack staying glued down Which using an extra working day. I had been told that sales did not fully grasp their work. It might consider in the future for full put in. As soon as they started off I started to listen to nailing. I freaked out and went and looked. They had been nailing down the tack. I referred to as Empire and questioned why they had been nailing down the tack. I used to be then informed I'd get a call through the put in supervisor when they received to The underside of it...an hour goes by and they're continue to nailing. I ultimately go in and ask concerning the nailing. I'm then informed that they have to nail the tack into the floor, but that It can be only while in the grout. I by no means received a simply call back again. I'm fairly absolutely sure the tile beneath the carpet is ruined. The quantity of hammering that went into nailing into the ground is I'm absolutely sure sufficient to break the time close to it. In addition they remaining marks all over the pained foundation boards. I would not endorse Empire according to the encounter I'd. Not Experienced in any respect and also the conversation is Awful.
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he claimed "this isn't our plan, and im shocked this has took place!" i stupidly agreed to give them yet another possibility and rescheduled for the subsequent tuesday. its been about per week, nevertheless havent read from ANY manager, and also the male which was on the best way for the appointment which i termed and cancelled earlier that working day, educated me that "the managers are seriously fast paced, thats why they havent referred to as you again" well so am I.. And that i took off work early to be at these appointments... He attempted to get me to rethink And that i explained to him I was performed using this type of corporation. HORRIBLE Customer care!
This business subcontracts The work identical to most so we were being there for that put in. The concluded merchandise does not appear bad, my worry are transition points ( tile to The brand new flooring and doors to the skin. They ( subcontractors ) gave us the choice of gold bar or simply a rubber changeover piece in place of obtaining the right supplies (equipped by Empire) to generate that seamless changeover that everyone wants. So Empire we are not proud of you or your salesman. The subcontractor was good and has made available that can help anywhere they're able to.
The income rep wound up quoting me close to $8000 dollars greater than one other bids I've gotten. Determined by the level of professionalism and know-how demonstrated by this revenue rep, the summary I have come to is the fact Empire Today is usually a joke. Any person who does their research will know a lot better than to go with this company.
We are searching for enthusiastic, difficult-working individuals to represent Empire Today®. Our profits Reps and installers Possess a standing for furnishing high-quality products and services for more than 50 several years.
Now he is talking my language. He breaks out a calculator and starts computing figures behind his briefcase making sure that I are unable to see what He's executing. But I'm able to hear him banging to the calculator like mad. If you have ever witnessed the scene of Tyler Perry's Diary of a mad Black Woman exactly where Madea is within the kitchen area adding on a calculator, that's the exact same exact factor ** was performing, but he was not speaking, just calculating. Ideal then I had been imagining this will be really fantastic or definitely undesirable.
On inspection of the house I recognized that the vinyl plank flooring Click Here was curling at every one of the edges. Empire today sent out their inspector to survey the damage. That was 2 months back, & I continue to haven't heard about the resolution. I am NOT a happy customer. Daily this property is vacant, I reduce cash.
Buyers like to do organization with anyone which will admit mistakes and point out how they manufactured advancements.
Then over a individual day, (simply because they won't be able to carpet and do vinyl precisely the same day?) they stalled the wrong vinyl even following I showed them the picture of it to confirm they had the correct a single. This postponed a lot of other things which had been occurring at my household at some time for the reason that a person had to return out, AGAIN, and put in the best 1 - so inconvenient! Once more they had been late, plus the workmanship was very poor. Did I mention they scratched and scuffed my sleigh bed, assembled it back jointly incredibly inadequately, and failed to even bother to Middle it in the area?
PITTSBURGH, PENNSYLVANIA -- I wish I could give them below just one star. Terrible company! DO NOT Go along with EMPIRE! We scheduled an estimate and the individual Hardly ever confirmed up! We ended up canceled on 3 times and never notified until the working day right before or maybe the working day of! Additionally they rescheduled the set up and by no means notified us. We were being sitting down all over watching for them to indicate up and had to phone the organization to determine it had been rescheduled! Carpet installers arrived suddenly.
the cellphone during the Photograph is sitting flat- lying on one plank but is lifted off of the next plank due to warping
He scheduled a Sunday on a long weekend considering the fact that he can't work on Saturdays. We failed to make any plans with the weekend due to the fact we had this appointment and despatched a text to my income man to substantiate the appointment on Friday evening. I had been instructed that my appointment is on Saturday - Shock!!!